Acceptable Use Policy
Effective Date: 25 June 2026
This Acceptable Use Policy ("Policy") applies to all users of the website, products and services provided by Kenduri Kendara Pty Ltd (ABN 83 609 528 832), trading as Rezzo AI Solutions ("Rezzo", "we", "our", or "us").
By using our Services, you agree to comply with this Policy in addition to our Terms of Service and Privacy Policy.
1. Purpose
Rezzo AI Solutions provides AI-powered communication tools to help businesses automate customer engagement responsibly.
This Policy is designed to ensure that our Services are used lawfully, ethically and in a manner that protects our customers, their clients, and the integrity of our platform.
2. Permitted Use
You may use our Services for legitimate business purposes, including:
AI-powered call answering
Customer support
Appointment scheduling
Lead qualification
Customer engagement
Business automation
Internal workflow automation
Sales and customer service communications
You are responsible for ensuring your use of our Services complies with all applicable laws and regulations.
3. Prohibited Activities
You must not use Rezzo's Services to:
Illegal Activities
violate any applicable law or regulation;
facilitate criminal activity;
commit fraud or deception;
impersonate another person or organisation;
infringe intellectual property rights;
breach privacy or confidentiality obligations.
Spam and Unsolicited Communications
You must not use the Services to:
send unsolicited bulk messages;
distribute spam;
conduct robocalling campaigns without appropriate consent;
harvest contact information without authorisation;
violate anti-spam legislation.
Harmful or Abusive Content
You must not use the Services to create, distribute or facilitate content that is:
defamatory;
threatening;
abusive;
harassing;
discriminatory;
hateful;
obscene;
unlawful;
misleading or deceptive.
Fraud and Deception
The Services must not be used to:
conduct scams;
create fake identities;
mislead customers into believing AI is a human where disclosure is legally required;
obtain financial information through deception;
facilitate phishing attacks;
impersonate government agencies or emergency services.
Malware and Cybersecurity
You must not use the Services to:
distribute malware;
deploy ransomware;
spread viruses;
conduct denial-of-service attacks;
gain unauthorised access to systems;
interfere with the operation of any network or platform.
Regulated Advice
Unless appropriately supervised by qualified professionals, you must not rely on Rezzo's Services as the sole source of:
legal advice;
financial advice;
taxation advice;
medical advice;
mental health advice;
emergency response instructions.
AI-generated responses should always be reviewed where required by law or professional standards.
4. Artificial Intelligence Responsibilities
You acknowledge that:
AI-generated responses may occasionally contain errors or inaccuracies;
you remain responsible for the information provided to your customers;
you should regularly review and monitor AI behaviour;
important decisions should not rely solely on AI outputs;
you are responsible for configuring your AI agents appropriately.
5. Customer Content
You are responsible for all information uploaded to the Services, including:
business documentation;
knowledge bases;
product information;
call scripts;
FAQs;
marketing content;
customer communications.
You warrant that you have the necessary rights and permissions to upload such information.
6. Third-Party Integrations
Where you connect third-party services such as:
WhatsApp Business Platform
CRM systems
Google services
Microsoft services
booking platforms
payment providers
telephony providers
you must comply with the applicable terms and policies of those providers.
Rezzo is not responsible for misuse of third-party platforms.
7. Security Responsibilities
You agree to:
maintain secure passwords;
restrict access to authorised personnel;
promptly notify us of any suspected unauthorised access;
keep your account information accurate;
implement reasonable internal security practices.
8. Monitoring and Enforcement
To protect our platform and customers, Rezzo may:
investigate suspected misuse;
temporarily suspend Services;
remove unlawful or harmful content where reasonably practicable;
restrict access to affected Services;
terminate accounts that repeatedly or seriously breach this Policy.
Where appropriate, we may cooperate with law enforcement or regulatory authorities.
9. Suspension or Termination
We reserve the right to suspend or terminate access to our Services immediately where we reasonably believe that:
this Policy has been breached;
our Services are being used unlawfully;
continued access creates security, legal or reputational risks;
required payments remain outstanding in accordance with our Terms of Service.
Termination under this Policy does not affect any other rights or remedies available to Rezzo.
10. Reporting Misuse
If you become aware of misuse of our Services, please notify us as soon as reasonably practicable.
Reports can be sent to:
Email: support@rezzointel.com.au
11. Changes to this Policy
We may update this Acceptable Use Policy from time to time.
The latest version will always be published on our website.
Continued use of our Services after any changes become effective constitutes acceptance of the revised Policy.
12. Contact Us
If you have any questions regarding this Policy, please contact us.
Kenduri Kendara Pty Ltd
Trading as Rezzo AI Solutions
Website: https://rezzointel.com.au
Email: support@rezzointel.com.au
Perth, Western Australia
Rezzo AI Solutions website is owned by Kenduri Kendara Pty Ltd, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Rezzo AI Solutions, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Rezzo AI Solutions website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Rezzo AI Solutions, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via ariff@rezzointel.com.au.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@rezzointel.com.au.
