Privacy Policy
Effective Date: 25 June 2026
This Privacy Policy explains how Kenduri Kendara Pty Ltd (ABN 83 609 528 832), trading as Rezzo AI Solutions ("Rezzo", "we", "our", or "us"), collects, uses, stores, discloses and protects your personal information when you use our website, products and services.
By accessing https://rezzointel.com.au or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Rezzo AI Solutions is the trading name of Kenduri Kendara Pty Ltd, an Australian company providing AI-powered customer engagement solutions, including:
AI Receptionists
AI Voice Agents
WhatsApp AI Agents
AI Customer Support
Appointment Booking Automation
Lead Qualification
Customer Engagement Solutions
Business Workflow Automation
2. Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
This may include:
Name
Business name
Email address
Telephone number
Billing information
Job title
Company details
Customer Communications
When using our Services, we may process:
Phone call recordings
AI voice conversations
WhatsApp messages
SMS messages
Email conversations
Live chat interactions
Appointment requests
Business Information
This may include:
Knowledge base documents
Frequently asked questions
Product catalogues
Business procedures
Customer support information
CRM information
Calendar integrations
Technical Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage statistics
Cookies
Log files
Diagnostic information
3. How We Collect Information
We collect information when you:
visit our website;
submit an enquiry;
request a demo;
sign up for our Services;
communicate with us by phone, email or WhatsApp;
connect third-party integrations;
upload knowledge base content; or
interact with our AI services.
4. How We Use Your Information
We use personal information to:
provide our Services;
operate AI receptionists and AI agents;
respond to enquiries;
process subscriptions and payments;
onboard customers;
improve AI performance within your deployment;
provide technical support;
maintain platform security;
prevent fraud;
comply with legal obligations; and
communicate important service updates.
5. AI Processing
Our Services use artificial intelligence to process customer communications.
Depending on your configuration, AI may process:
voice conversations;
WhatsApp messages;
customer enquiries;
uploaded business knowledge;
booking requests; and
CRM information.
AI-generated responses are intended to assist your business operations. Human review may still be required in certain situations.
Unless otherwise agreed, Rezzo does not use your confidential business information to train publicly available AI models.
6. Third-Party Service Providers
To provide our Services, we work with trusted third-party providers.
These may include:
OpenAI
Meta (WhatsApp Business Platform)
Twilio
Google
Microsoft
cloud hosting providers
payment processors
CRM providers
calendar platforms
telecommunication providers
Information may be processed through these providers only where necessary to deliver the Services.
Each provider operates under its own privacy policies.
7. Overseas Disclosure
Some of our technology providers may process information outside Australia.
Depending on the services you use, information may be processed in countries where our infrastructure providers or AI partners operate.
We take reasonable steps to ensure these providers maintain appropriate privacy and security standards.
8. Cookies
Our website may use cookies and similar technologies to:
improve website performance;
remember preferences;
analyse website traffic;
measure marketing performance; and
improve user experience.
You may disable cookies through your browser settings, although some website functionality may be affected.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
unauthorised access;
misuse;
interference;
loss;
alteration; and
unauthorised disclosure.
While we strive to protect all information, no online system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
provide our Services;
comply with legal obligations;
resolve disputes;
enforce our agreements; and
maintain business records.
When information is no longer required, it is securely deleted or de-identified where practicable.
11. Your Rights
Subject to applicable laws, you may request to:
access your personal information;
correct inaccurate information;
update your information;
request deletion of information where legally permitted;
withdraw consent where applicable; or
make a privacy complaint.
Requests may be submitted using the contact details below.
12. Marketing Communications
We may occasionally send information about:
product updates;
new features;
service announcements;
educational content; and
promotional offers.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.
13. Children's Privacy
Our Services are intended for businesses and are not directed toward individuals under 18 years of age.
We do not knowingly collect personal information directly from children.
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Kenduri Kendara Pty Ltd
(Trading as Rezzo AI Solutions)
Website: https://rezzointel.com.au
Email: support@rezzointel.com.au
Perth, Western Australia
Australian Privacy Compliance
Rezzo AI Solutions is committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
We continually review our privacy practices to ensure they remain appropriate for the Services we provide and the technologies we use.
