Terms and Conditions

Effective Date: 25 June 2026

Welcome to Rezzo AI Solutions.

These Terms of Service ("Terms") govern your access to and use of the website located at https://rezzointel.com.au, together with all AI-powered products, software, applications, and services provided by Kenduri Kendara Pty Ltd (ABN 83 609 528 832), trading as Rezzo AI Solutions ("Rezzo", "we", "our", or "us").

By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our Services.

1. About Rezzo AI Solutions

Rezzo AI Solutions is the trading name of Kenduri Kendara Pty Ltd, an Australian company providing AI-powered business communication and automation solutions, including but not limited to:

AI Receptionists
AI Voice Agents
WhatsApp AI Agents
AI Customer Support
Appointment Booking
Lead Qualification
Customer Engagement Automation
Business Integrations
AI Workflow Development
Conversational AI Solutions

Our Services are designed to help businesses automate customer interactions and improve operational efficiency. They are not intended to replace professional legal, medical, accounting or financial advice.

2. Eligibility

You may use our Services only if you:

are at least 18 years of age;
have the legal authority to enter into a binding agreement; and
if acting on behalf of a business, are authorised to bind that business to these Terms.

You warrant that all information provided to us is accurate and current.

3. Your Account

Some Services require you to create an account.

You are responsible for:

maintaining the confidentiality of your login credentials;
ensuring your account information remains accurate;
all activity occurring under your account; and
notifying us immediately of any unauthorised access or suspected security breach.

4. Our Services

Rezzo AI Solutions provides AI-powered communication services that may include:

inbound and outbound AI phone answering;
AI-powered WhatsApp messaging;
customer engagement automation;
lead capture and qualification;
appointment scheduling;
CRM integrations;
business workflow automation; and
custom conversational AI solutions.

The specific Services supplied to you will be outlined in your proposal, quotation, onboarding documentation or Service Agreement.

5. Subscription Plans

Our Services may be provided under monthly or annual subscription plans.

Subscription details, including:

pricing;
included call minutes;
messaging allowances;
implementation fees;
onboarding fees;
support inclusions; and
optional add-ons,

will be specified in your proposal or Service Agreement.

Unless otherwise agreed in writing, subscriptions automatically renew until cancelled.

6. Payments

You agree to pay all fees associated with your subscription.

Invoices must be paid within the agreed payment terms.

Failure to make payment may result in:

suspension of Services;
temporary restriction of account access;
removal of AI agents; or
termination of your subscription.

Unless stated otherwise, all prices are exclusive of GST.

7. Trial Services

Rezzo may provide free trials or pilot deployments.

Trial Services:

are provided on an "as is" basis;
may contain limited functionality;
may be withdrawn without notice; and
do not guarantee future availability.

8. Customer Responsibilities

You are responsible for:

providing accurate business information;
ensuring knowledge base content remains current;
reviewing AI responses during deployment and testing;
complying with all applicable laws and regulations;
obtaining customer consent where legally required;
maintaining backup copies of important information.

9. Artificial Intelligence Disclaimer

Artificial intelligence is an evolving technology.

While Rezzo aims to provide highly accurate and reliable responses, AI-generated outputs may occasionally:

contain inaccuracies;
misunderstand customer intent;
produce incomplete information;
require human review or intervention.

You acknowledge that our Services assist your business operations but should not be solely relied upon for decisions involving legal, medical, financial or other professional matters.

Rezzo does not guarantee that AI-generated responses will always be accurate, complete or suitable for every circumstance.

10. Customer Data

You retain ownership of all content and data you provide to us, including:

customer information;
uploaded documents;
business knowledge bases;
conversation history;
call recordings (where applicable); and
CRM data.

You grant Rezzo a limited licence to use this information solely to:

deliver the Services;
maintain your AI deployment;
troubleshoot technical issues;
improve your configured workflows; and
maintain platform security.

Unless otherwise agreed, Rezzo does not sell customer data.

11. Privacy

We collect and process personal information in accordance with our Privacy Policy.

You remain responsible for ensuring your use of our Services complies with all applicable privacy and telecommunications laws, including the Australian Privacy Act 1988 (Cth), Spam Act 2003 (Cth), and any other applicable legislation.

12. Third-Party Services

Our Services may integrate with third-party platforms including:

WhatsApp Business Platform;
Meta;
Google;
Microsoft;
OpenAI;
Twilio;
telecommunication providers;
CRM platforms;
booking systems;
payment gateways; and
other software providers.

These services operate under their own terms and policies.

Rezzo is not responsible for outages, pricing changes, API limitations, service interruptions or other issues arising from third-party providers.

13. Service Availability

While we aim to provide reliable Services, uninterrupted availability cannot be guaranteed.

Services may be temporarily unavailable due to:

scheduled maintenance;
software updates;
telecommunications failures;
cloud infrastructure outages;
third-party platform disruptions; or
events beyond our reasonable control.

14. Acceptable Use

You agree not to use the Services to:

violate any law or regulation;
send spam or unsolicited communications;
engage in fraudulent activity;
impersonate another individual or organisation;
distribute malicious software;
infringe intellectual property rights;
generate unlawful, abusive, defamatory or discriminatory content;
interfere with the operation or security of our systems.

Rezzo reserves the right to suspend or terminate accounts that breach these Terms.

15. Intellectual Property

All software, source code, AI workflows, prompts, documentation, branding, trademarks, designs and technology developed or supplied by Rezzo remain the intellectual property of Kenduri Kendara Pty Ltd unless otherwise agreed in writing.

You may not:

copy;
modify;
reverse engineer;
distribute;
sublicense; or
commercially exploit

our Services without our prior written consent.

16. AI Model Training

Rezzo does not use your confidential business information to train publicly available AI models.

We may use anonymised and aggregated usage information to:

improve platform performance;
identify technical issues;
monitor reliability;
improve service quality; and
enhance platform security.

17. Confidentiality

Both parties agree to keep confidential information received during the course of providing the Services confidential unless disclosure is:

required by law;
authorised by the other party; or
necessary to enforce these Terms.

18. Limitation of Liability

To the maximum extent permitted by law, Rezzo is not liable for:

indirect losses;
consequential losses;
loss of profits;
business interruption;
loss of goodwill;
loss of opportunities; or
loss of data.

Our total liability arising out of or relating to the Services is limited to the total fees paid by you to Rezzo during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes any rights that cannot be excluded under the Australian Consumer Law.

19. Indemnity

You agree to indemnify and hold harmless Kenduri Kendara Pty Ltd, its directors, employees and contractors against claims, liabilities, damages and expenses arising from:

your misuse of the Services;
your breach of these Terms;
unlawful or misleading information supplied by you;
infringement of third-party rights; or
your failure to comply with applicable laws.

20. Suspension and Termination

Rezzo may suspend or terminate your access if:

fees remain unpaid;
you breach these Terms;
fraudulent or unlawful activity is suspected;
continued service would expose Rezzo to legal, financial or security risks.

You may cancel your subscription in accordance with your Service Agreement.

Termination does not affect any outstanding payment obligations.

21. Changes to Our Services

Rezzo continually develops and improves its Services.

We may:

introduce new features;
discontinue functionality;
modify pricing;
improve AI capabilities;
update integrations; or
enhance platform performance.

Where changes materially affect existing subscriptions, we will provide reasonable notice where practicable.

22. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes.

23. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

24. Contact Us

If you have any questions regarding these Terms or our Services, please contact us.

Kenduri Kendara Pty Ltd
Trading as Rezzo AI Solutions

Website: https://rezzointel.com.au

Email: support@rezzointel.com.au

Perth, Western Australia